Terms and conditions

The webshop at musicals.dk is operated by Music & Passion ApS Music & Passion ApS Otto Busses Vej 5, 1. 2450 Copenhagen SV +45 2080 1480 CVR: 33866410

PAYMENT

Music & Passion ApS accepts online payments with Visa, Mastercard, ApplePay.
Payment will only be charged to your account when the physical product is shipped or the virtual product is created unless otherwise agreed or stated in your order.

Reservation of amounts
When using a payment card, debit or credit, a reservation is made for the amount of the purchase.
This amount is reserved until the webshop has processed and shipped your order.
Once the order has been shipped, the money is withdrawn from the account.
The reservation time depends on the product/service.

Authorization on debit cards
For debit cards, you will see that the money has been reserved in your account and that your available amount will be shown as less.
If you or the webshop subsequently cancel your order, the webshop will not be able to withdraw the money, but the reservation will remain valid for a period of time.
Please note that only your bank (or card issuer) will be able to cancel the reservation.

Authorization on credit cards
The money will only be withdrawn from your account and appear in your overview when the webshop processes and withdraws the payment for your order
All amounts on the website are inclusive of VAT.
The website uses the following currencies for pricing:
Denmark – Kroner (DKK)
Music & Passion ApS uses a secure payment server that encrypts all information with SSL protocol, which means that your data is secure and cannot be read by other outsiders.
Music & Passion ApS’s own website also uses encryption with SSL protocol.

DELIVERY & SHIPMENT

The delivery time for your order is 1-3 business days.
Music & Passion ApS ships goods with PostNord – Private.
The shipping price is calculated based on weight.
You will be able to choose between having the package sent “without delivery” or “with delivery”.
You will always receive a track and trace number so you can follow your package from our warehouse to your home.

RIGHT OF WITHDRAWAL

There is a 14-day full return policy on goods purchased on the website unless otherwise agreed or stated in your order.
The 14-day period starts on the day the order is delivered.
You are responsible for any return costs.
Any wish to cancel must be notified to us no later than 14 days after delivery and must reach us no later than 14 days after we have been informed of your right of withdrawal.
Requests to exercise the right of withdrawal must be sent by email to mikkel@musicals.dk.
The notification must clearly state your wish to exercise the right of withdrawal.

THE CONDITION OF THE ITEMS YOU HAVE RETURNED

You are liable for any deterioration in the value of the goods caused by handling other than what is necessary to determine the nature, characteristics and function of the goods.
This means that you may test the goods in the same way as if you were shopping in a physical store.
If the item is tested beyond what is described above, it is considered used and of diminished value.
This means that if you cancel the purchase, you will receive a small part or none of the purchase amount back.
It is up to Music & Passion ApS to assess the condition of the item.

WARRANTY

Products are covered by a 2-year warranty in accordance with the Danish Sale of Goods Act.
The right of complaint applies to all defects in software, material and manufacturing.
Complaints regarding errors and defects must be notified to Music & Passion ApS within a reasonable time after receipt of the goods. A maximum of two months is considered a reasonable time, unless otherwise agreed.We will reimburse reasonable shipping costs.
The complaint is waived in the event of incorrect or unusual operation of the product.
Music & Passion ApS covers the return costs to a reasonable extent.
For returns, please contact the company.
Complaints will not be accepted if these are sent cash on delivery.

DELIVERY COSTS